Terms of Service

Last Updated: February 13th, 2024



1.1 Overview

The following terms of service ("Terms of Service") govern all use by General Users (as defined below), non-Tournament Organizers (as defined below), or visitors of (a) the START.GG websites, domains, and applications (including all webpages, subdomains and subparts therein contained, mobile applications, collectively, the "Site"), (b) any and all services available on or through the Site or otherwise provided by START.GG, and (c) all Software (as defined below) (collectively, the "Services"). The Services are owned and operated by Microsoft Corp. ("The Company"). The Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by The Company. If you object to anything in these Terms of Service or the Privacy Policy, you are not permitted to use the Services.


1.2 Minimum Age/Jurisdiction

FOR RESIDENTS IN NORTH AMERICA ONLY: Subject to any applicable restrictions and requirements, the Services are made available to individuals aged 13 or older. If you are aged 13 but under 18 years of age, you and your parent or guardian must review these Terms of Service and our Privacy Policy together. Parents/ guardians are jointly and severally liable for all acts (including for purchases and payments) and omissions of their children aged under 18 years when using the Services. The Company recommends that parents and guardians familiarize themselves with parental controls available on devices they provide to their child and accompany their child if aged under 13 years of age when online. Additionally, some of the content on the Services may not be appropriate for individuals under 18 years of age.

FOR RESIDENTS OUTSIDE NORTH AMERICA: If you are under the age of eighteen (18) or the age of majority under applicable local civil law, please ask your parent or legal guardian to read and accept these Terms of Service on your behalf before you use the Services. If you (or, if applicable, your parent or guardian) do not agree to these Terms of Service, then you must not use or access the Services. You represent and warrant that you are a "natural person" who is over the age of eighteen (18) or the age of majority under applicable local civil law, or whose parent or legal guardian has accepted and agreed to these Terms of Service.

By using or accessing any part of the Services, you acknowledge that you have not been previously banned, blocked, or suspended from the Services, and (b) you, and your parent or guardian if applicable, have read, understood, and agree to be bound by these Terms of Service. You may only use the Services if you reside in a jurisdiction that permits you to access the Services. By accessing or using the Services, you represent and warrant that your activities are lawful in every jurisdiction where you access or use the Services.

1.3 Modification

Except to the extent set forth in Section 17.3 below, The Company reserves the right, at its sole discretion, to modify or replace any of the terms or conditions of these Terms of Service (or any of the agreements that make up these Terms of Service) at any time (collectively, "Modifications"). Modifications to these Terms of Service will be posted to the START.GG website with a change to the "Updated" date at the top of these Terms of Service. In certain circumstances The Company may provide you with additional notice of such Modifications, via email or with in-Service notifications. Modifications will be effective thirty (30) days following the "Updated" date or such other date as communicated in any other notice to you, except that changes addressing new functions of the Services or which do not impose any additional burdens or obligations on you will be effective immediately. It is your responsibility to check these Terms of Service periodically for Modifications. Your continued use of the Services following the effectiveness of any Modifications to these Terms of Service constitutes acceptance of those Modifications as well. If any Modification to these Terms of Service is not acceptable to you, you must cease accessing, browsing and otherwise using the Services. Other than as set forth in this paragraph, these Terms of Service may only be modified through a written agreement, signed by you and an authorized officer of The Company.

1.4 Changes

The Company may at any time change or discontinue any aspect or feature of the Services, including, but not limited to, content, hours of availability, and equipment needed for access or use. You agree that The Company will not be liable to you or any third party for any modification or discontinuance of the Services.

1.5 Language

The Company may translate these Terms of Service, Privacy Policy or any other operating rules, policies and procedures that may be published from time to time on the Site into other languages for your convenience. The English language version of each of these documents is the version that governs your use of the Services and in the event of any conflict between the English language version and a translated version, the English language version will control.


The Company provides software to improve the Services' experience for streamers, players, tournament attendees, and spectators (collectively, "General Users") and for registered users who are tournament organizers ("Tournament Organizers"). The Company provides a platform for enabling connections between General Users and Tournament Organizers and for facilitating payments through off-platform payment processors for the sale of tickets, registrations refunds, prizes and services for, and the solicitation of donations with respect to, events registered on the Site. The Company is not responsible or otherwise engaged in the processing of payments or refunds with respect to such payments. The Company also provides a platform for the purchase of merchandise from the Company to help support Tournament Organizers. All such purchases are subject to the terms of service presented at checkout. These Terms of Service apply to you and your use of the Services as a General User, non-Tournament Organizer, or visitor of the Site. For the Terms of Service that apply to you and your use of the Services as a Tournament Organizer, please see the Terms of Service for Tournament Organizers.


3.1 The Services

The Company hereby grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for the purposes of browsing the Site, and searching for, viewing, registering for, and interacting with, an event that is registered on the Site, in each case (i) in compliance with these Terms of Service, and (ii) to the extent permitted under all applicable laws and regulations (foreign and domestic). Notwithstanding the foregoing, you shall not, and shall not permit anyone else to, directly or indirectly: (i) modify, reproduce or otherwise create derivatives of any part of the Services or Site Content (as defined below); (ii) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or structure, sequence and organization of all or any part of the Services (except that this restriction shall not apply to the limited extent restrictions on reverse engineering are prohibited by applicable local law); (iii) rent, lease, resell, distribute or use the Services for timesharing, service bureau, or commercial purposes; (iv) remove or alter any proprietary notices or labels on or in the Services or Site Content; (v) engage in any activity that interferes with or disrupts the Services; or (vi) engage in any fraudulent activity or activity that facilitates fraud.

3.2 Software

If you are allowed to download or use any Software in connection with the Services, The Company hereby grants you a personal, non-transferable, non-sublicensable, revocable, non-exclusive license to use the Software solely for your internal use in connection with the Services, and only in accordance with these Terms of Service and the written instructions/directions (if any) provided by The Company in conjunction with the Software. For purposes of these Terms of Service, "Software" shall mean any and all software that is available on or through the Site or otherwise provided by The Company, including without limitation The Company's mobile applications. For clarity, the Software will be deemed a part of the "Services" hereunder.

The Software and the transmission of applicable data is subject to United States export controls. No Software may be downloaded or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. You shall also be responsible for using the Software in a manner that complies with all federal, state and local laws and the rules and regulations of all credit card companies.

The Software and related documentation are "commercial computer software" and "commercial computer software documentation," respectively, as such terms are used in United States Federal Acquisition Regulations Section 12.212. Any use, duplication or disclosure of the Software or such documentation by or on behalf of the U.S. Government is subject to restrictions as set forth in these Terms of Service.


The Services are a platform for enabling connections between General Users and Tournament Organizers, but The Company is not responsible for the performance of Tournament Organizers, nor does it have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of the services they provide, nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Tournament Organizers. When interacting with other General Users and Tournament Organizers, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don't know. The Company is not responsible for the conduct or performance, whether online or offline, of any user of the Services.

The Tournament Organizers may offer General Users the opportunity to participate in certain online competitions and tournaments, some of which may have prizes for the winners. If you participate in such online competitions and tournaments, you may be required to sign an Affidavit of Eligibility/Publicity and Liability Release and report as taxable income the value of any such prizes received by you. Eligibility requirements will be disclosed in connection with each online competition and tournament. To collect a prize, you may be required to provide information reasonably requested by the Tournament Organizer. Any sponsor who provides a particular prize may report the value of the prize to federal and/or state taxing authorities.


5.1 Independent Relationship of Payment Services

The Company provides a platform by which payments can be remitted to: (i) Tournament Organizers for the sale of tickets, registrations, merchandise, and donations with respect to events registered on the Site; and (ii) General Users for refunds from such sales and donations and payment of prizes. These payments are transacted through online payment services such as Stripe, Paypal, or other third party payment services. Payments may also be arranged directly with Tournament Organizers. Tournament Organizers and General Users sending payments affect the applicable monetary payment transaction through the payment service, and are bound by the applicable terms of use governing the payment service.

5.2 Disputes and Refunds Other Than For Merchandise Purchases

If you are a General User and you wish to request a refund or initiate a dispute regarding payment in connection with an event listed on the Site, you should contact the applicable Tournament Organizer directly. It is the responsibility of a Tournament Organizer to communicate its refund policy to General Users sending payments and to issue refunds as required via the payment service, or otherwise. If a General User desires to request a refund, they must request the refund from the Tournament Organizer. All communications or disputes regarding refunds are between the Tournament Organizer and General User initiating payment and The Company will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services. All communications and disputes regarding chargebacks and refunds are between the Tournament Organizer and General User initiating payment and The Company will not be responsible or liable in any way for chargebacks in connection with a General User's use of the Services.

5.3 Merchandise Purchases

The Company also provides a platform for the purchase of merchandise from the Company to help support Tournament Organizers. All such purchases are subject to the terms of service presented at checkout. Prior to the purchase of any products or services, you must provide a valid credit card number, debit card number (or other payment account number) and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your card number, (iii) the card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge your card or payment account. By submitting that information to us or to our third party payment services, you agree that you authorize us and/or our processor to charge your card/account at our convenience. For any product or service that you order, you agree to pay the price applicable (including any sales taxes and surcharges) as of the time you submit the order. We will automatically bill your credit card or other form of payment submitted as part of the order process for such price. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering. Also, please review our FAQ , if you have questions about the terms applicable to purchases.

5.3.1 Methods of Payment, Credit Card Terms and Taxes

All payments must be made through any of the methods that are accepted at the time of payment by us or by our third party payment services providers. The Company currently does not accept cash, personal or business checks or any other payment form. Your card issuer agreement governs your use of your designated card or payment account, and you must refer to that agreement and not these terms to determine your rights and liabilities as a card or account holder. You will remain responsible for any uncollected amounts. You represent and warrant that you will not use any credit card or other form of payment unless you have all necessary legal authorization to do so. YOU, AND NOT US, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. We may refuse any order that is connected with a previous credit card dispute. We may refuse to accept any order if fraudulent activity is suspected and we may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders.

5.3.2 Cancellation and Refund Policy

All purchase transactions for merchandise are subject to our cancellation and refund policy in effect at the time of purchase.If your order is still in "Order Received" status as reflected on your Orders & Shipping page, you can reach out to Support (support@start.gg) to request cancellation or a shipping address change.If your order has proceeded past this stage (pre-shipment, fulfilled, in transit), it is unable to be altered. Also, if you received votes with your purchase and the votes have been used, you cannot cancel your order after the votes have been used, regardless of the status of your order. You agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either that: (a) we will issue a credit to your card or payment account in the amount charged for the cancelled portion or the quantity not provided (if your card/account has already been charged for the order); or (b) we will not charge your card/account for the cancelled portion of the order or the quantity not provided.

5.3.3 Return/Exchange Policy and Delivery/Shipping Policy

All purchase transactions for merchandise are subject to our return and exchange policy and delivery/shipping policy in effect at the time of purchase. All product sales on START.GG are final and we are currently not able to process any returns or exchanges once a sale is final. If that policy changes, it will be reflected in our Return & Exchange Policy. Some products or services are made-on-demand and may be subject to additional policies, conditions and restrictions, and may take longer to ship. Such on-demand items are made and fulfilled to order, and will be noted on the product or services description. Products or services made-on-demand may not be returned or exchanged unless damaged or incorrect on arrival due to our error or mistake. All products purchased from us are delivered to you by a third-party delivery company, pursuant to a shipping contract. You shall become the owner of the products and shall assume the risk of loss at the time of delivery by us of the products to the third-party delivery company. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, pandemic, other industrial disturbances, utility, services or transportation interruptions or any other cause beyond our reasonable control. If your item arrived damaged or you received a size or product that you did not order, contact us as soon as you receive this order. Take a photo of the item and send the picture along with your order number and a description of your issue to our Support team and we will assess the situation and, once reviewed, issue a replacement or a refund if a replacement is not possible.

5.3.4 No Responsibility to Sell Mispriced Products

We do our best to describe every item, product or service offered on the Site as accurately as possible. However, we are human, and therefore we do not warrant that specifications or pricing on the Site is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, we shall have the right to refuse or cancel any orders in our sole discretion. If we charged your credit/debit card or other account prior to cancellation, we will issue a credit to your account in the amount of the charge. If we accept and process your order where a pricing or specification error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing or misdescription, we may cancel the sale, refund you any sums you have paid and require the return of any goods provided to you under the order. If a product you purchased from us is not as described on the Site, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging, subject to these terms.

5.3.5 Modifications to Prices or Billing Terms

Purchases of products and services on the Site are subject to availability. All descriptions, images, references, features, content, information, specifications, products and prices described or depicted in connection with the Site are subject to change at any time without notice. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services, including for any items sold by third parties (if any). We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Descriptive, typographic and photographic errors are subject to correction and we shall have no liability of any kind for such errors. We reserve the right to modify or cancel orders for any reason, including for typographical, pricing and other errors at any time. We strive to display as accurately as possible the colors of the products shown on the Site; however, we cannot and do not guarantee that your monitor's display of any color will be accurate. PRODUCTS AND SERVICES DISPLAYED ON THE SITE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME.


Your privacy is important to The Company. Please see our Privacy Policy for information relating to how we collect, use, and disclose your personal information. The Company does not control and shall not be responsible for the acts of you or any other users (whether Tournament Organizers, General Users, visitors, or otherwise) of the Services.


To sign-up as a registered user of the Services, whether as a Tournament Organizer, General User, or other, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Site registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or The Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Company has the right to suspend or terminate all of your accounts and refuse any and all of your current or future use of the Services (or any portion thereof).


As part of the Site registration process, you will provide a login email address and create a password, which together form an account. You are responsible for maintaining the confidentiality of the password, and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to (a) immediately notify The Company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Company cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account. In the event of any dispute between two or more parties as to account ownership, you agree that The Company shall be the sole arbiter of such dispute in its sole discretion and that The Company's decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.


9.1 Site Content

You agree that all material, including without limitation information, data, software, text, design elements, graphics, images and other content (collectively, "Content"), contained in or delivered via the Services or otherwise made available by The Company in connection with the Services (collectively, "Site Content") is protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. The Company may own the Site Content or portions of the Site Content may be made available to The Company through arrangements with third parties. Except as expressly authorized by The Company in writing or in connection with your use of the intended functionality of the Services, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works of any Site Content, or post any Site Content on any other web site or in a networked computer environment for any purpose. Reproducing, copying or distributing any Site Content for any other purpose is strictly prohibited without the express prior written permission of The Company. You shall use the Site Content only for purposes that are permitted by these Terms of Service and any applicable laws and regulations (foreign and domestic). Any rights not expressly granted herein are reserved.

Recommended tournaments and leagues on the homepage of START.GG are determined partly automatically based on various indicators, i.e. the size of the tournaments, the date of the tournaments, and whether the tournaments qualify as “top games” on START.GG.

9.2 Your Content

You acknowledge and agree that if you contribute, provide, or make available any content to the Site ("Your Content"), you hereby grant to The Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable (through multiple tiers) right and license to use, reproduce, adapt, modify, distribute, translate, publish, create derivative works based on, perform, display, and otherwise exploit Your Content, in whole or in part, in any media now known or hereafter developed, for any purpose whatsoever. You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content (i) does not infringe, violate, misappropriate or otherwise conflict with the rights of any third party, and (ii) complies with all applicable laws and regulations (foreign and domestic). In addition, Your Content must be accurate and truthful. The Company reserves the right to remove any of Your Content from the Site at any time if The Company believes in its sole discretion that it does not comply with these Terms of Service. In addition, you agree that The Company may use your name, Gamertag (if provided) and logo (whether or not you have made it available through the Site) for the purpose of identifying you as an existing or past user of The Company both on the Site and in marketing and promotional materials.

9.3 Streaming Content

The Company provides a platform by which live and pre-recorded videos of video game related activities can be streamed or otherwise broadcasted to viewers. These broadcasts are transacted through online streaming services such as Twitch, YouTube, or other third party streaming services. Tournament Organizers and General Users broadcast content through these streaming services, and are bound by the applicable terms of use governing these streaming services.


If you believe that anything in the Services infringes upon any copyright that you own or control, you may file a notification of such infringement as set forth below.

E-mail Address of Designated Agent: dmca@start.gg

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by The Company or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.


The Company may provide third party content within the Service and may provide links to web pages and content of third parties (collectively, "Third Party Content") as a service to those interested in this information. The Company does not control, endorse or adopt any Third Party Content and makes no representation or warranties of any kind regarding Third Party Content, including without limitation regarding its accuracy or completeness. The Company does not create Third Party Content, nor does it update or monitor it, and is not responsible for it. You access Third Party Content at your own risk.

The Company may include links or references to other web sites or services (collectively, "Reference Sites") solely as a convenience. The Company does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Services are solely between you and such advertiser. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at your own risk.


By using the Services, you agree not to violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct while on the Services. You agree that you will not:

  1. use the Services for any purposes except to disseminate or receive original or appropriately licensed content and/or to access the Services;
  2. rent, lease, loan, sell, resell, sublicense, distribute or otherwise transfer the licenses granted in these Terms of Service or any content;
  3. post, upload, or distribute any defamatory, libelous, or inaccurate Content;
  4. impersonate any person or entity, falsely claim an affiliation with any person or entity, or access the Services accounts of others without permission, forge another persons' digital signature, misrepresent the source, identity, or content of information transmitted via the Services, or perform any other similar fraudulent activity;
  5. delete the copyright or other proprietary rights notices on the Services or Content;
  6. make unsolicited offers, advertisements, proposals, or send junk mail or spam to other users of the Services, including, without limitation, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, petitions for signatures, or any of the preceding things related to promotional giveaways (such as raffles and contests), and other similar activities;
  7. harvest or collect the email addresses or other contact information of other users from the Services;
  8. use the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy;
  9. defame, harass, abuse, threaten or defraud users of the Services, or collect, or attempt to collect, personal information about users or third parties without their consent;
  10. remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services or Content, features that prevent or restrict use or copying of any content accessible through the Services, or features that enforce limitations on the use of the Services or Content;
  11. reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your country of residence;
  12. modify, adapt, translate or create derivative works based upon the Services or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
  13. intentionally interfere with or damage operation of the Services or any user's enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code;
  14. relay email from a third party's mail servers without the permission of that third party;
  15. use any robot, spider, scraper, crawler or other automated means to access the Services for any purpose or bypass any measures The Company may use to prevent or restrict access to the Services;
  16. manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
  17. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
  18. use or attempt to use another user's account without authorization from that user and The Company;
  19. attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of the Services that you are not authorized to access;
  20. attempt to indicate in any manner that you have a relationship with us or that we have endorsed you or any products or services for any purpose.
  21. upload, create, or share content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law or regulation;
  22. upload, create, or share content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  23. upload, create, or share content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  24. upload, create, or share private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  25. upload, create, or share viruses, corrupted data or other harmful, disruptive or destructive files; and
  26. upload, create, or share content that, in the judgment of The Company, is objectionable or which restricts or inhibits any other person from using or enjoying the Services or which may expose The Company or its users to any harm or liability.

The Company takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is The Company liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of the Services is at your own risk. Enforcement of the user content or conduct rules set forth in these Terms of Service is solely at The Company's discretion, and failure to enforce such rules in some instances does not constitute a waiver of our right to enforce such rules in other instances. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. As a provider of interactive services, The Company is not liable for any statements, representations or Content provided by our users in any public forum, personal home page or other area. The Company does not endorse any Content or any opinion, recommendation or advice expressed therein, and The Company expressly disclaims any and all liability in connection with Content. Although The Company has no obligation to screen, edit or monitor any of the Content posted in any area, The Company reserves the right, and has absolute discretion, to remove, screen or edit any Content posted or stored on the Services at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Services at your sole cost and expense. Any use of the Services in violation of the foregoing violates these Terms of service and may result in, among other things, termination or suspension of your rights to use the Services.

Your use of the Services is also governed by Microsoft's Conduct and Content policies here. To notify the Company that content in the Services is illegal please follow the process here.

If you provide content that is illegal or incompatible with these Terms of Service, or if you frequently submit manifestly unfounded notices or complaints, the Company may: a) remove or disable access to or restrict visibility of the information; b) suspend or terminate the provision of the Services, in whole or in part, to you; c) suspend or terminate your account; d) suspend, terminate or otherwise restrict the ability to monetize information provided by you. If you have any complaints regarding a decision by the Company to take any of the aforementioned actions, you can contact help@start.gg. The Company will handle complaints in a timely manner. The Company shall inform you without undue delay of the Company’s reasoned decision and of the possibilities of out-of-court dispute resolution and other available possibilities for redress. The decisions regarding complaints are taken under the supervision of appropriately qualified staff, and not solely on the basis of automated means.


The Company, in its sole discretion, may terminate your password, accounts (or any part thereof) and or your right to use the Services, and remove and discard any and all of Your Content within the Services, at any time for any reason or no reason, including, without limitation, for lack of use, failure to timely pay any fees or other monies due The Company, or if The Company believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. You agree that any termination of your right to use the Services may be effected without prior notice, and acknowledge and agree that The Company may immediately deactivate or delete your account and all related Content and files related to your account and or bar any further access to such files or the Services. Further, you agree that The Company shall not be liable to you or any third-party for any termination of your right to use or otherwise access the Services. All provisions of these Terms of Service that by their nature should survive termination of your right to use the Services shall survive (including, without limitation, all limitations on liability, releases, indemnification obligations, disclaimers of warranties, and intellectual property protections and licenses).


The Services are provided "as is" without warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. The entire risk as to the quality and performance of the Services is with you. The Company does not represent or warrant that content or materials provided through the Services are accurate, complete, reliable, current, or error-free. The Company is not responsible for typographical errors or omissions relating to text, video, or photography. The Company does not represent or warrant that the Services are free of viruses or other harmful components and, therefore, you should use an industry recognized software to detect and remove viruses from any download. No advice or information, whether oral or written, obtained by you from The Company or through the Services shall create any warranty not expressly stated herein.


Users in the USA and rest of the world (outside the European Union):

The following section only applies to you if you are resident in the USA or elsewhere in the world (but does not apply if you are a consumer resident in the European Union):

  1. To the fullest extent permitted by applicable law: (i) in no event shall The Company be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of or inability to use the Services, the Content, the Site Content, or the materials including without limitation any damages caused by or resulting from reliance on any information obtained from The Company, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to The Company's records, programs or services; and (ii) in no event shall the aggregate liability of The Company, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, arising out of or relating to the use of or inability to use the Services exceed the amount paid by you, if any, for accessing the Services during twelve (12) months immediately preceding the date of the claim or one hundred dollars, whichever is greater.
  2. these limitations of liability also apply with respect to damages incurred by you by reason of any products or services sold or provided on any reference sites or otherwise by third parties other than The Company and received through or advertised on the Services or received through any reference sites.
  3. you acknowledge and agree that The Company has offered the Services and entered into these Terms of Service in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and The Company, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and The Company. The Company would not be able to provide the Services to you on an economically reasonable basis without these limitations.

Users in the European Union:

The following section only applies to you if you are a consumer resident in the European Union:

Neither The Company and its affiliates and partners in all cases, nor you, will be responsible for: (i) losses that were not caused by any breach on their or your part; (ii) any indirect or consequential losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or (iii) any indirect or consequential losses that were not foreseeable by both you and us when these Terms of Service were agreed or updated as applicable. You are not granted any rights under this section.


In consideration of being permitted to access and use the Services, you hereby agree to release, indemnify, defend and hold harmless The Company and its affiliates, and each of its and their respective officers, directors, agents, co-branders, other partners, and employees from all claims, damages (whether direct, indirect, incidental, consequential or otherwise), losses, liabilities, costs and expenses of every kind and nature, including legal fees and expenses, known and unknown, arising out of or in any way connected with: (a) disputes between you and third parties (including Tournament Organizers, General Users, and other users) in connection with the Services, your access and use of the Services, or any events listed thereon; (b) any violation of these Terms of Service; (c) any negligent or wrongful conduct; (d) your use, misuse and/or access of the Services; (e) a violation by you of any applicable law; (f) any content you post, store or otherwise transmit in or through the Services; and/or (g) your violation of the rights of any third party, or any breach of the representations, warranties and covenants made by you herein. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify The Company, and you agree to cooperate with The Company's defense of these claims, at your sole cost and expense.


17.1 Entire Agreement

These Terms of Service constitute the entire agreement between you and The Company and governs your use of the Services as a General User, Tournament Organizer, or other user, superseding any prior or contemporaneous agreements, proposals, discussions or communications between you and The Company on the subject matter hereof. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third party Content, third party software or the Services in a manner other than as governed by these Terms of Service.

17.2 Choice of Law

Except as set forth in Section 17.3 below, these Terms of Service and the provision of the Services to you are governed by the laws of the state of Washington, U.S.A., without reference to principles of conflict of laws.

17.3 Arbitration



  1. Contact Us First.

    If you have a question or concern about the Services, please contact us first. Our customer support team will try to answer your question or resolve your concern.

  2. Agreement to Arbitrate.

    In the unlikely event that our customer support team is unable to resolve your concerns, we each hereby agree to resolve any and all disputes or claims under these Terms of Service or with respect to the Services through binding arbitration or in small claims court (to the extent the claim qualifies) instead of in courts of general jurisdiction and only on an individual basis and not as part of any purported class, consolidated or representative proceeding. Arbitration, which is often cheaper, faster and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief as a court. Binding arbitration is subject to very limited review. Only the arbitrator appointed pursuant to this Section, and not any federal, state or local court or agency, shall have the authority to resolve any dispute or claim relating to this Section, including, without limitation, the scope, enforceability and arbitrability of these Terms of Service. This arbitration provision shall survive termination of these Terms of Service. These Terms of Service evidence a transaction in interstate commerce and the interpretation and enforcement of this Section 17.3 is governed by the Federal Arbitration Act, notwithstanding the choice of law set forth in Section 17.2 above.

  3. Scope of Agreement.

    This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to: (i) all claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; (ii) all claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); and (iii) all claims that may arise after termination of these Terms of Service and/or your use of the Services.

  4. Exceptions.

    Notwithstanding this Agreement to arbitrate, either party may (i) bring an action on an individual basis in small claims court (to the extent the applicable claim qualifies), (ii) bring issues to the attention of federal, state or local agencies, including, for example, the Federal Trade Commission and the California Division of Consumer Services, which agencies may be able to seek relief on a party's behalf (the Complaint Assistance Unit of the Division of Consumer Services may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210), and (iii) bring suit in court to seek a preliminary injunction or other interim relief pending the outcome of arbitration. In addition, the portion of any dispute or complaint relating to our participation in the US-EU or US-Swiss Safe Harbor Frameworks is subject to the Dispute Resolution section of our Privacy Policy before being subject to this Section.

  5. No Class Actions.


  6. Notice of Dispute.

    A party who intends to seek arbitration must first send to the other a written Notice of Dispute ("Notice"). The Notice to The Company must be addressed to the address in Section 17.4 below ("Notice Address") and must be sent by certified mail. The Notice to you must be addressed to a mailing, home or payment address currently on record with The Company and must be sent by certified mail. If The Company has no records of such physical address, such notice may be delivered to an email address The Company has on file for you. The Notice must (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If The Company and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, you or The Company may commence an arbitration proceeding.

  7. Arbitration Proceedings.

    The arbitration will be governed by the Commercial Arbitration Rules, or, if the actions giving rise to the dispute or claim relate to your personal or household use of the Services (rather than business use), the Consumer Arbitration Rules (in each case, the "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Section 6.10, and will be administered by the AAA and settled by a single arbitrator. The AAA Rules are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by the terms of these Terms of Service. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Section 17.3. Unless The Company and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location in the United States for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, AAA shall determine the location. If your claim is for ten thousand dollars ($10,000) or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds ten thousand dollars ($10,000), the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. All decisions by the arbitrator shall be final and binding and judgment on the award rendered may be entered in any court having jurisdiction.

  8. Costs of Arbitration; Legal Fees.
    1. Payment of all filing, administration, and arbitrator costs and expenses imposed by AAA will be governed by the AAA rules, provided that if you are initiating an arbitration against The Company and the value of the relief sought is ten thousand dollars ($10,000) or less, then The Company will advance all filing, administrative and arbitration costs and expenses imposed by AAA (subject to reimbursement as set forth below). If the circumstances in the preceding sentence apply, but the value of relief sought is more than ten thousand dollars ($10,000) and you demonstrate to the arbitrator that such costs and expenses would be prohibitively more expensive than a court proceeding, then The Company will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to reimbursement as set forth below). In the event that the arbitrator determines that all of the claims you assert in arbitration are frivolous according to Federal Rule of Civil Procedure 11, you agree to reimburse The Company for all such cost and expenses that The Company paid and that you would have been obligated to pay under the AAA rules.
    2. Just as in any court proceeding, each party will initially bear its own attorneys' fees and expenses in connection with any arbitration. Should either party be determined to have substantially prevailed in the arbitration, then upon such party's request, the arbitrator shall award such prevailing party the reasonable attorneys' fees and expenses that it incurred in connection with the arbitration, provided that to the extent that the dispute or claim relate to your personal or household use of the Services (rather than business use) The Company will not seek to recover its attorneys' fees and expenses in an arbitration initiated by you. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys' fees and expenses upon request from either party made within fourteen (14) days of the arbitrator's ruling on the merits.
  9. Future Changes.

    Notwithstanding any provision in these Terms of Service to the contrary, you and The Company agree that if The Company makes any future change to this arbitration provision (other than a change to the Notice Address) The Company will provide you with notice of such change and you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Notice Address described above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision as unmodified by such rejected change.

  10. Special Severability.

    In the event that the provisions of Section 17.3(e) above are found to be invalid or unenforceable for any dispute or claim, then, notwithstanding Section 17.5, the entirety of this Section 17.3 shall be null and void with respect to such dispute or claim and Section 17.6 shall apply in lieu of this Section 17.3.

17.4 Notices

Notices to you may be sent via either email or regular mail to the address in The Company's records. The Services may also provide notices of changes to these Terms of Service or other matters by displaying notices or links to notices to you generally on the Services. If you wish to contact The Company or deliver any notice, you can do so as follows:

attn: Start.gg
c/o Microsoft Corp.
One Microsoft Way
Redmond, WA 98052-6399
Email: legal@start.gg

17.5 Waiver; Invalid Provisions.

The failure or delay of The Company to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. No oral waiver, amendment or modification shall be effective under any circumstance whatsoever. If any provision of these Terms of Service is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service shall remain in full force and effect.

17.6 Judicial Forum

In the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Agreement to Arbitrate or for any other reason, then any dispute or claim not subject to arbitration shall be resolved exclusively by a federal court located in King County, Washington, and to the extent there is no subject matter jurisdiction in such federal court, then a state court in King County, Washington. Both you and The Company agree to submit to the personal jurisdiction and venue of such courts and agree that such forum is convenient.

18. Miscellaneous

18.1 Severability

If any provision of these Terms of Service or any guidelines is held to be unlawful, void, or for any reason unenforceable, then for both you and The Company that provision will be limited or eliminated from these Terms of Service to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

18.2 Assignment

These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by The Company without restriction. Any assignment attempted to be made in violation of these Terms of Service shall be void.

18.3 Survival

Upon termination of these Terms of Service, any provision which, by its nature or express terms should survive, will survive such termination or expiration.

18.4 Headings

The heading references herein are for convenience purposes only, do not constitute a part of these Terms of Service, and will not be deemed to limit or affect any of the provisions of it.

18.5 Claims

Any cause of action arising out of or related to the Services must commence within one year after the cause of action accrues. Otherwise, such cause of action is permanently barred.